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Frequently Asked Questions
Product
We purchase Pre-Owned timepieces, for more information please reference the page Sell Your Watch
We purchase vintage and estate jewelry. We specialize in precious gemstones, diamonds, gold and platinum jewelry, and designer jewelry.
Warranty
See more: Warranty – Burdeen's Jewelry
Payment
We accept Paypal, Visa, Mastercard, American Express, Discover, ShopPay and Apple Pay. We also accept wire transfers and cashier's checks.
We offer financing in-store in the form of a Jewelers Reserve Credit Card provided by CITI Financial. The program offers 12 Month Interest Free depending on credit worthiness.
For more information please reference our Financing pages below.
Watch Financing
Jewelry Financing
Orders
For any questions or changes to your order please contact orders@burdeens.com
Shipping
All orders are shipped with
signature required.
We ship to almost any address in the world. Please note that some countries have restrictive policies regarding the importing/exporting of exotic skins and materials therefore some items maybe not be available to ship globally.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
For more infomation please reference our Shipping section on our Policies page.
Returns
Returns, and exchanges are handled on a case-by-case basis. Please contact our Client Advisor Service for further details. Certain fees may apply.
For online orders all returns upon delivery are reviewed by our master watchmakers to verify that the condition and function of the timepiece are consistent with the shipping condition. Upon watchmaker approval, refunds are processed within one (1) business day.
Orders paid via Burdeens.com will have their refunds provided via the same payment method. Orders paid via cashier's check and wire transfer will be refunded via e-check.
Services
Burdeen's Jewelry is glad to accept watches on trade. For a review of your trade value please follow the link below:
Upon request, Burdeen's can aquire lab grown diamonds for custom pieces.
Burdeen's Jewelry buys gold and platinum jewelry. To receive an offer on your gold or platinum jewelry, please visit one of our locations below.
Flagship Location - Buffalo Grove
Mag Mile Location - Chicago
Timepiece service and repairs are some of our specialties. As an authorized dealer for Breitling, Chopard, IWC Schaffhausen, Ulysse Nardin, Omega, Panerai, A. Lange & Söhne, and Jaeger-LeCoultre, you know that our love for Swiss watches runs deep.
For more information about the watch repairs we offer please reference our Watch Repair Services page.
We offer jewelry repair at Burdeen's Jewelry. For more information about the jewelry repairs we offer please reference our Jewelry Repair Services page.